Thank you for your interest in our products and services.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds.

The following terms are applicable for any products that You purchased with Us.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

  • Application means our software program provided by the Company downloaded by You on any electronic device.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PaleBlue AS, Prof Olav Hanssensvei 7a, 4021 Stavanger, Norway.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Application.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by emailing to support@pale.blue.

We will reimburse You no later than 30 days from the day on which We receive the request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

If you have any questions about our Returns and Refunds Policy, please contact us at support@pale.blue.